EEDC Rolls Out Integration Billing System, Go-Live Self Service
The Enugu Electricity Distribution Company PLC (EEDC) says it has successfully completed its integrated billing system known as SuperEdge and deployed same.
Emeka Ezeh, Group Head, Corporate Communications of
EEDC disclosed this in a Statement on Friday.
Ezeh said the billing system was
designed to enhance prepaid vending, postpaid billing and collection services, as well as Meter Data Management System (MDMS) operations.
He said the initiative formed part of the company’s commitment to leveraging technology to improve operational efficiency and deliver a more convenient, seamless, and customer-focused service through the platform’s self-service features.
He said customers of EEDC’s subsidiary distribution companies including MainPower, TransPower, FirstPower, EastLand, and NewEra were also expected to benefit from the enhanced capabilities of the SuperEdge platform.
“One of the key features of the system enables customers to authenticate payment receipts by simply scanning a QR code.
“Customers can also conveniently generate receipts for previous payment transactions and make energy bill payments via SMS code or bank transfer.
“The self-service platform allows customers to purchase electricity tokens, regenerate Key Change Tokens, apply for meters, retrieve details of their last token purchase, check outstanding arrears, and interact directly with customer service representatives,” he said.
Ezeh advised customers to save 08150826233 on their mobile phones and connect via WhatsApp by sending “100” as a message in order to access the services.
He said arrangements were in the final stages for the commencement of electronic billing which would enable customers to receive their monthly energy bills directly via email or mobile phones by the end of June.
According to him, customers are therefore encouraged to update their records with the company by completing their KYC form and providing their current phone numbers and email addresses to enjoy the service.
“To ensure a smooth go-live implementation, a major system upgrade that will involve the temporary shutdown of the vending platform will commence on May 22, 2026, by 6:00 p.m. for postpaid customers and at 12:00 midnight for prepaid customers.
“During this period, customers will be unable to make payments, recharge prepaid meters, or purchase energy tokens and normal services are expected to resume by 12:00 a.m. on Sunday, May 24,” he said.
